Intercom

Support conversations — CSAT score, AI participation, handled-by breakdown, topics, and response times.

Conversationsi

2,071

Jul 6 – Jul 11, 2026

↓ −486 (19%)prev: 2,557

Avg CSAT Scorei

4.01

out of 5

↓ −0.029 (1%)

AI Participationi

67.5%

% of convos with Fin AI

↓ −13.09 (16%)

Dropoff Ratei

29.1%

avg handling 57m

↓ −6.205 (18%)

Conversation volume & AI participation — Jul 6 – Jul 11, 2026

Conversations by MetaMask area (latest day)

Wallet · 49.4%

130

Security · 16.7%

Ramps · 9.9%

Swaps · 5.7%

Card · 4.2%

Predictions Market · 1.5%

Portfolio Dashboard · 1.1%

Money Account · 0.4%

Staking · 0.4%

Perpetuals · 0.4%

Handled by (latest day)

Fin AI

142

Help Desk

Technical Support

Bot - data gathering