Conversational AI agent — volume, resolution rate, duration, intents, languages, and feedback.
Total Conversationsi
1,574
Jun 29 – Jul 5, 2026
↑ +915 (139%)prev: 659
Avg Durationi
30m 2s
median: 37m 3s
↑ +89.6 (5%)
Avg Messages / Convi
4.6
prev: 3.7
↑ +0.9 (24%)
Conversation volume — Jun 29 – Jul 5, 2026
Language breakdown — Jun 29 – Jul 5, 2026
English
1,245
Russian
54
French
49
Spanish
45
Turkish
32
Portuguese
22
German
21
Italian
19
Top intents — Jun 29 – Jul 5, 2026
Missing Or Incorrect Balance
317
Contact Support
185
Send Assets
111
Other
92
Failed Transaction
78
Other
71
Pending Or Stuck
52
Wallet Compromised
52
Import Wallet
52
Other
50
Other
40
Add Token
37
Manage Accounts
31
Swap Failed
30
Identify Scam
26
Feedback — Jun 29 – Jul 5, 2026
Feedback response rate
prev: 1.2%0.8%
Low sample size — sentiment breakdown may not be representative.
Sentiment splitnet -7.6(prev +25.0)
▲ Positive 46.2%▼ Negative 53.8%
Conversation status — Jun 29 – Jul 5, 2026
“Resolved” reflects conversations that were manually closed / marked as resolved — not necessarily whether the user’s issue was actually solved. Unresolved conversations may have been silently abandoned or left open.